Heather Hazelwood, Home Service "Professional" Wrangler

I think I've found my calling. I am a Home Service "Professional" Wrangler. Since my arrival in Greensboro, I've wrangled all sorts of Home Service "Professionals"... Note: "Professional" is in quotes as it is a relative, and quite questionable, title for the individuals I've encountered - ranging from cable installation men to furniture sales "customer service" departments (again, note the quotations).

Home Service "Professionals" run the gamut from the people you speak on the phone with to order products, arrange delivery, etc. to the people who come into your home with said products to the people you have to call when said products have problems.

And, I wrangle them all. My fee-for-service isn't cheap, mind you, as my value proposition is simple but key to your happiness and ability to function in your home: by the time I am done, your (needed product) will be in-home and working properly, as promised by your Home Service "Professional."

Examples of my recent body of work:

• Two Men & a Truck: 10+ hours of in-person time and management of 3 movers (two separate moving teams) plus additional manual labor to finish packing. Issue/notable barrier: 1st truck missed half the kitchen as well as left other integral household items behind. Result: contents of 226 N Hillside Ter, Madison moved to 1813 Rolling Rd, Greensboro.
• Time Warner Cable: 12+ hours of in-person time, 6+ hours of on-phone time, 1 trip to the Time Warner Cable office, and management of 4 different in-home "technicians." Issue/notable barrier: nothing worked when or like it was supposed to. Result: working phone, internet, and cable television service (for now, fingers crossed).
• Lowe's/AE Appliance Service: 4+ phone calls and 1 pending in-home "technician" appointment. Issue/notable barrier: microwave door is dented but was purchased by builder at Lowe's, Lowe's no longer services Whirlpool appliances. Have to go through "authorized" repair center. Result: pending but new microwave door anticipated
• Furniture Land South: 5+ phone calls and 1 pending in-home delivery scheduled. Issue/notable barrier: Delivery day was confirmed but time was not due to Time Warner phone problems. When I contacted the Delivery Customer Service Center, they assured me that delivery was never scheduled for the confirmed day because I "don't understand how things work here." Result: pending but new living room furniture anticipated for confirmed delivery day.
• Sofa Express: 3+ phone calls, management of 2 in-home delivery people, and 1 pending in-home delivery appointment. Issue/notable barrier: headboard & footboard need to be replaced due to cracks, armoire door needs to be replaced because it doesn't close all the way. Customer Service Center could not send out a technician for 2 weeks to review the issues and then it would be an additional 2-4+ weeks to get replacement parts, if needed. Result: pending but replacement parts are anticipated without technician appointment.

Please contact me if you are in need of a consultation and/or would like to review my fee schedule.